420 Jonestown Rd., Winston-Salem NC
Tues - Fri: 11 am - 7 pm | Sat: 11 am - 5 pm | Closed Sun-Mon
custom orders FAQ
what kind of custom orders do you offer?
We offer round and heart-shaped layer cakes and cupcakes with buttercream decor! Choose from our list of cake, frosting, and filling options. Look through our gallery for design inspo or send us your own Inspo pics and we'll let you know if we can accommodate your design! Please note we do not work with fondant or offer novelty/sculpted cakes.
We also offer a variety of party treats: curated grazing boards, cookies, brownies, cheesecake bites, parfait shooters, and cake truffles. Order an assortment of treats to create the dessert bar of your dreams!
round layer cakes | heart cakes | cupcakes | party treats | weddings
how can I place my custom order?
Please fill out our request form to inquire about a custom order, or stop by the bakery to inquire in person!
do you offer smash cakes?
Yes! Our 4" 2-layer size is perfect for smash cakes for first birthday parties or photo shoots.
For parties, pair it with some cupcakes or a grazing board for your guests!
what about gender reveal treats?
Yes! For gender reveals, we offer cakes with pink or blue frosting filling between the layers, or cupcakes with pink or blue frosting filling.
do you offer wedding cakes and desserts?
Yes! We specialize in small cakes (single tier or two-tiered) as well as cupcakes and dessert bars.
what if I want a variety of things? can I order a cake, cupcakes, and dessert bar items all together in one order?
Yes! You do not have to choose between a cake, cupcakes, or a dessert bar for your event!
how much notice do you need for custom orders?
More notice is always better! Please note that we do tend to fully book up for Friday and Saturday pick-ups.
For our Signature Menu items (not decorated), we recommend reaching out at least 1 week in advance.
For custom orders (flavors and/or decor), we recommend reaching out at least 2 weeks in advance.
For weddings, we recommend reaching out at least 2 to 3 months in advance.
If you would like to place an order with less than 1 week's notice, please give us a call - if we can fit you in, we will!
do you require a deposit?
Yes, we do require a deposit.
For orders that are placed more than two weeks prior to pick-up:
-
Orders with totals less than $75 are required to be paid in full to place the order, and are 50% refundable if the order is cancelled more than one week prior to pick-up.
-
Orders with totals more than $75 require a non-refundable 50% deposit, with the remaining balance due one week prior to pick-up. Deposits and balances will be collected via email invoice.
Any orders placed within two weeks of pick-up must be paid in full at the time of ordering, regardless of the amount; orders are 50% refundable if cancelled more than one week prior to pick-up.
Any orders cancelled within one week of pick-up are nonrefundable.
do you offer delivery?
We offer delivery for wedding orders only and are currently only able to deliver on Saturdays. We have limited availability for deliveries and recommend reaching out 3 to 6 months in advance if you require delivery.
Delivery fees start at $75, and are based on total mileage from our storefront.
If we cannot accommodate delivery for your wedding, we can usually accommodate a pick-up outside of our standard business hours, as long as this is discussed when booking the order. Pick-ups on Sundays or Mondays will incur an additional fee.